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What is your Return Policy?
You may return your unworn merchandise for a full refund or replacement within 14 days of the shipment date. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. ALL SALES ARE FINAL ON SALE MERCHANDISE.
Your packing slip will indicate where you need to send your return. In general, though, you may return merchandise to: The Glass Slipper, 8102-C S. Lewis Ave, Tulsa, OK 74137
When will my credit card be charged?
This website does not have a real-time feed to our store inventory, therefore, your card will not be charged until we verify that we have your shoe(s) in stock. Your order will be processed within 24-48 hours when ordered during our normal business days. Please allow an extra day for all major holidays.
What do you charge for shipping?
We charge a flat rate of $5.00 per item. We currently only ship within the Continental US. Shipping charges are non refundable on exchanges/returns.
I'm not familiar with your store. Are you new?
While we have recently launched our online store, we have been offering fashionable shoes to Tulsa ladies since 2005. We have built our business on repeat customers, many who have become true 'sole mates' and dear friends. We know that shopping online is a different experience for all of us, however we are committed to providing the same level of customer service that has made us a successful boutique.
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